C.H. Robinson contract carriers are expected to provide digital track and trace updates at the following time frames throughout the life of a load:
- Pre-pickup and Pre-delivery: 4 hours and 2 hours before driver's arrival. If the driver will arrive late, we need an update 4 hours and 2 hours before the appointment close time.
- In-transit notifications: Every 4 hours in transit
- Arrival notifications: 30 minutes after arrival; 30 minutes after departure