North America Demurrage and Detention Invoice Dispute Process

If you have questions or concerns related to a detention or demurrage invoice from C.H. Robinson, our streamlined dispute process helps resolve your issue efficiently. Follow the steps below to submit a dispute and work toward a timely resolution.

How to dispute an invoice

Before submitting a dispute, note that it must be submitted to C.H. Robinson within 30 calendar days of the invoice issue date. Any dispute submitted after 30 calendar days is invalid.

To start the dispute process, email the following information to the C.H. Robinson representative listed on the invoice you are disputing:

• Bill of lading number or booking number
• Invoice number(s)
• Service contract number (if applicable)
• Detailed description of the basis for the dispute
• Specific charges being disputed
• Credible evidence supporting your dispute
• Requested outcome you are seeking

Your dispute will only be considered submitted once all necessary information, including all relevant supporting documentation, has been received by C.H. Robinson. Incomplete submissions may delay the resolution process.

C.H. Robinson will use its best efforts to resolve disputes within 30 days of submission.

Have questions? We’re here to help

If you're unsure about any part of the dispute process or need more information, contact the C.H. Robinson representative listed on your invoice.