If you have questions or concerns related to a detention or demurrage invoice from C.H. Robinson, our streamlined dispute process helps resolve your issue efficiently. Follow the steps below to submit a dispute and work toward a timely resolution.
Before submitting a dispute, note that it must be submitted to C.H. Robinson within 30 calendar days of the invoice issue date. Any dispute submitted after 30 calendar days is invalid.
To start the dispute process, email the following information to the C.H. Robinson representative listed on the invoice you are disputing:
Your dispute will only be considered submitted once all necessary information, including all relevant supporting documentation, has been received by C.H. Robinson. Incomplete submissions may delay the resolution process.
C.H. Robinson will use its best efforts to resolve disputes within 30 days of submission.
If you're unsure about any part of the dispute process or need more information, contact the C.H. Robinson representative listed on your invoice.